Shipping policy

Hide & Hive Shipping Policy

Effective Date: September 7, 2026

At Hide & Hive, every order is prepared with care by our internal fulfillment team. We believe the experience of receiving your skincare should reflect the same intention, quality, and attention to detail that goes into every jar.

This Shipping Policy explains how we process, ship, and support your Hide & Hive orders.

Order Processing

Orders are typically processed within 1–2 business days after purchase.

Business days are Monday through Friday and do not include weekends or U.S. holidays.

Orders placed:

  • Friday after 2:00 PM
  • During weekends
  • On recognized holidays

will begin processing on the next available business day.

Processing times may be extended during:

  • Major holidays
  • Severe weather events
  • Inventory delays
  • Carrier disruptions
  • Circumstances outside of our reasonable control, including acts of God

While we cannot control every circumstance, our team always works to prepare and ship your order as quickly as possible while maintaining the quality and care expected from Hide & Hive.

Where We Ship

Hide & Hive proudly ships orders from the United States.

We currently ship throughout the United States wherever USPS delivery service is available.

This includes:

  • All 50 states
  • USPS-supported residential and business addresses
  • Eligible PO Boxes supported by USPS

Shipping Methods

Hide & Hive currently ships orders using trusted carriers including:

  • USPS
  • UPS

Available shipping options may include:

  • USPS Priority Mail
  • UPS Ground
  • UPS 2-Day shipping

Available shipping methods and costs will be displayed during checkout.

Free Shipping

Hide & Hive offers free domestic shipping on qualifying orders.

Free shipping applies to:

  • U.S. orders of $72 or more
  • After discounts are applied
  • Before taxes

Qualifying subscription orders, when available, will also receive free shipping when they meet the minimum order requirement.

Estimated Delivery Times

Most domestic orders arrive within:

4–7 business days total

This estimate includes:

  • Order processing time
  • Carrier transit time

Delivery times are estimates and are not guaranteed.

Shipping delays may occur due to:

  • Weather conditions
  • Holidays
  • Carrier delays
  • Incorrect shipping information
  • Circumstances outside of Hide & Hive’s control

Order Tracking

Once your order ships, you will receive tracking information through the email address provided during checkout.

Please allow time for carrier tracking information to update after shipment.

If you have questions about your shipment, our customer support team is happy to help.

Address Changes

We understand mistakes happen.

If you notice an incorrect shipping address, please contact us as soon as possible.

If your order has not shipped, we will make every reasonable effort to update the shipping information.

Once an order has shipped, address changes cannot be guaranteed.

Hide & Hive is not responsible for packages shipped to an incorrect address provided by the customer.

Lost, Stolen, or Marked Delivered Packages

Once tracking confirms delivery, Hide & Hive is not responsible for lost or stolen packages.

However, we care about your experience and will assist customers in contacting the carrier and reviewing available options.

Each situation will be reviewed on a case-by-case basis.

Damaged Packages

Please inspect your order upon arrival.

If your package arrives damaged, contact Hide & Hive within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Order number
  • Photos of the damaged product
  • Photos of the shipping packaging

Our team will review the information and determine the best resolution.

Promotional Gifts & Free Products

From time to time, Hide & Hive may offer promotional gifts with qualifying purchases.

Examples may include free gifts with orders meeting a minimum purchase requirement.

Promotional gifts:

  • Must be included with the qualifying order amount
  • Will ship with the order whenever possible
  • Are limited to one promotional gift per qualifying order unless otherwise stated

If a qualifying order is returned or refunded, Hide & Hive may require the promotional gift to be returned unless otherwise specified.

Promotional gifts have no cash value.

Returns & Refund Shipping

For approved returns or refunds:

  • Customers are responsible for return shipping costs unless otherwise required by applicable law.
  • Products must be returned according to the instructions provided by Hide & Hive.
  • Refund eligibility is determined according to our Refund Policy and 12-Month Total Satisfaction Guarantee.

Changes to This Shipping Policy

Hide & Hive reserves the right to update this Shipping Policy at any time.

Updates will be posted on this page with the revised effective date.

Contact Us

Questions about your order or shipping?

Hide & Hive Customer Support:

Email:
contact@earthandessence.net